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Are there any rules for the password?

No, there are no specific rules at all, everything is as always and the password should be at least 8 characters long. However please note that it should meet the requirements below

  • Lowercase character - 1
  • Uppercase character – 1 as well
  • Special character - one
  • One integer number
Sun, 13 Apr, 2025 at 08:48 AM
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For some reason I want to change my email. Can I do it?

In this case please contact us from the email you are using for signing up into your account or the phone number associated with it. The system will require the verification procedure to be performed one more time. We are sorry but it is a security reasons requirement.

Sun, 13 Apr, 2025 at 08:33 AM
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Help me! I lost access to the associated email address.

Dear customer, please be informed that for the security reasons we strongly recommend you to have the access to your email address if you want to get access to the 7gates account. However, in case you do not have access to it right now please contact us and we will assist you as soon as we can.

Thu, 10 Apr, 2025 at 02:27 PM
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I critically want to change the phone number which I use to register and verify an account. How can I do it?

If you are in need of changing the phone number linked to this account, you should get in touch with us using the corresponding email. The system will require the verification procedure to be performed one more time. We are sorry but it is a security reasons requirement.

Mon, 14 Apr, 2025 at 06:11 AM
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I want to make some changes into the address or the name I submitted. Is it possible?

If you are about to change the details you have submitted before, please contact us using the email you have chosen for verification. We kindly ask you to keep in mind that for security reasons you will be required to pass a verification procedure once again.

Fri, 14 Jun, 2024 at 09:54 PM
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I would like to close my account completely. Can I do it?

Sure, you do. We kindly ask you to send an email to our support and we will gladly assist you.

Tue, 11 Jun, 2024 at 10:44 AM