Firstly, please check if the entered phone number is correct. Also please keep in mind that in some cases it can take a couple of minutes for the code to be sent. It depends on the carrier. In case the issue is not resolved, feel free to contact us.

Please note that in case you are a VOIP system user we can’t guarantee the verification code delivery.

Do not worry, just wait a bit at first and check your mailbox in a couple of minutes. Some email services do not deliver the messages at once so please be patient.

Check your junk folder or if it is empty – the spam. In case our email dropped there, click “Not Spam” icon. Also we advise you to add our email to the contact list. In this case our emails will not land in spam and you will get them in time.

In case there’s no letter and you checked your mailbox once again, fill the verification request on the website.

We are sorry but it is impossible and forbidden. The law requires you to use only your data.

To open an account the only thing you need is a valid email you have an access to.

After the registration follow the instructions. You will get the verification email with all required information. Only your email is required for registration.

For advanced features the further levels of verification are required.

There are a lot of reasons why the documents were rejected during the verification procedure. We can’t disclose them for security reasons so we apologize for any inconvenience caused.

The common mistakes are listed below:

• Unclear or edited images
• Cut images
• The image is a black and white one
• Inappropriate format. Please note that only JPG, GIF, PNG, TIFF, PDF and BMP are accepted
• Inappropriate size of the document (below 500kb and more than 5MB)
• Expired documents
• Old proof of the address. It should not be older than 3 months
• Non-Latin characters are used

Check once again all the details and submit the papers. We will do our best to assist you.

In some cases, the verification takes more time as mentioned. It happens with papers, reviewed manually. So this message means we are processing your information and our staff is working on your verification. We do appreciate your patience and as soon as the work is done you are informed.

1. Login
2. Find a "Verify Account" button and click on it
3. Add the required data
4. Add the documents by choosing "Upload and Verify"

Please see below the ID requirements:

• Spoiled and curved papers
• Light reflection
• Copies flipped to be “mirrored”
• Not focused ones
• Fingers on the shot
• Information containing background
• More than 1 pic in the paper
• Small size documents
• Black and white ones
• Selfies

ARE STRICTLY FORBIDDEN.

Only high-resolution color images are accepted for the verification procedure. They should be of one of the following formats: JPG, GIF, PNG, TIFF, PDF and BMP, of a size from 500kb to 5MB.

As far our system reads only Latin letters, please make sure you have a verified translation.

We are sorry for the inconvenience caused, but it is required to verify the account to use our services and conduct the operations with the currency. It is the requirement of international regulators. It is done to protect and secure your funds.

It can take up to 24 hours.